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Cruise with Confidence
Updated Cancellation & Payment Information

Page last updated: August 4, 2020 at 2:39PM EST

As we monitor global developments related to the novel coronavirus (COVID-19), our priority remains to provide our customers with an amazing vacation experience. That means keeping you informed every step of the way and providing you with important information you should know before you go.

In an abundance of caution, all Cruise Line International Association (CLIA) cruise lines have voluntarily and temporarily suspended operations until September 30, 2020. Adjustments to their cancellation and payment policies provide you with greater confidence, flexibility and options for your cruise vacation.

Cruising with confidence means that your Vacation Specialist is here for you before, during and after your vacation. With our Cruise Fare Watch tool, we automatically monitor the price of your cruise and are alerted if the price drops so we can look into saving you money or getting you an upgrade.

CRUISING CONTINUES TO BE ONE OF THE SAFEST WAYS TO TRAVEL

Every cruise line takes extreme precautions in sanitizing their ships to prevent contamination and the spread of an illness. Methods employed to keep passengers healthy include:

  • Thoroughly sanitizing the cruise ship terminal before and after every sailing
  • Hand-sanitizing stations located throughout the ship, including dining areas
  • Signage encouraging passengers to wash their hands with regularity for the duration of their cruise
  • Medical experts (onboard & onshore) monitor, advise, and inform response procedures on an ongoing basis, and in coordination with global health authorities and local governments
  • Adjusting itineraries as needed to ensure they are never putting their guests and crew at risk of being exposed to any virus or illness in specific destinations
  • An emergency-preparedness plan, in the unlikely event of a widespread medical emergency

In addition, we know our customers have questions about their upcoming cruise and want to share the latest cruise line policy updates that provide options and flexibility should you want to reschedule your vacation. Check back for the latest Coronavirus Updates and Advisories as they become available.

In an abundance of caution, there have been several voluntary travel suspensions and port closures. Many cruise lines have increased their safety protocols with health screenings and travel history precautions. Please contact your Vacation Specialist who can help keep you informed with important travel information.

Click on a cruise line to jump to that section:

AmaWaterways

We are continuously monitoring the updates from global health authorities and local governments in the U.S. and around the world with regards to the ongoing situation. At this time, we have extended suspensions for river cruise sailings embarking through September 30, 2020. European regulations regarding sailings in August are currently under review and we will inform you as soon as possible should sailings after September 30th, 2020 also be impacted. For sailings with embarkations October 1, 2020, onward, AmaWaterways will continue to offer our Travel Waiver Plus.


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Azamara

Cruise with Confidence

After consulting with our partners at Cruise Lines International Association and in conjunction with the Centers for Disease Control and Prevention (CDC), we will be extending the suspension of global operations for all sailings departing on-or-before September 30, 2020. We're currently working directly with guests as well as travel advisors impacted by this temporary disruption. All guests sailing on or before September 30, 2020 may now choose to cancel their reservation up to 48 hours prior to departure. Should a guest wish to cancel after their final payment deadline, a 100% Future Cruise Credit (FCC) will be administered. Guests can apply these credits to any future cruise of their choice departing on or before December 31, 2021.

These policies are subject to the cruise line's terms and conditions, they are ever-changing and restrictions may apply. Please contact your Vacation Specialist for complete details.


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Carnival Cruise Line

Cruise with Confidence

As the COVID-19 situation continues to evolve, we regret to inform our guests that Carnival Cruise Line is having to cancel the following sailings:

  • All other ships sailings through and including September 30, 2020
  • All Carnival Spirit Alaska, Hawaii, & Trans-Pacific sailings through and including October 6, 2020
  • All Carnival Sunrise sailings through and including October 19, 2020
  • All Carnival Legend sailings through and including October 30, 2020
  • All San Francisco sailings through 2020

Carnival Cruise Line has announced additional sailing cancellations of the Carnival Breeze and Carnival Magic as well as the delayed arrival/cancellations of sailings for the newly transformed Carnival Radiance and of its new ship the Mardi Gras. Here are more details:

  • Mardi Gras will now enter into service from Port Canaveral, Fla. on February 6, 2021. Itineraries out of Port Canaveral for departures from November 14, 2020 to January 30, 2021 have been cancelled.
  • Carnival Radiance's transformation is likely not going to be completed until the spring.
  • As a result of the delayed arrival of Carnival Radiance, Carnival Breeze will be redeployed from Fort Lauderdale to Port Canaveral and will assume the itineraries for Carnival Radiance from November 8, 2020 to April 24, 2021. Consequently, guests on 18 Carnival Breeze sailings from Fort Lauderdale scheduled to operate from November 7, 2020 to March 7, 2021 are being notified that their cruises have been cancelled.
  • Carnival Magic's transatlantic and European itineraries from March 13, 2021 to May 3, 2021 have been cancelled. Seven sailings previously scheduled for Carnival Breeze from Fort. Lauderdale from March 13 to April 24, 2021 will move to Miami and those guests will sail on the same itinerary, but on Carnival Magic operating from PortMiami.

We truly value our guests and appreciate your patience and understanding. To that end, we want to provide flexibility as you think about your future plans. Below are two options for guests whose cruise has been canceled to consider, including a bonus value offer. We look forward to welcoming you on board, when the time is right for you.

Carnival will honor this offer for any guests who were previously booked on these voyages and canceled their booking on or after March 6, 2020.

Current Cruise Length Option 1: Enhanced Value Option 2: What You Paid
6+ Days • 100% future cruise credit*

• US$600 onboard credit per stateroom on next cruise if booked by 12/31/20 for a sailing departing by 12/31/22*
100% refund
5 Days
Or Less
• 100% future cruise credit*

• US$300 onboard credit per stateroom on next cruise if booked by 12/31/20 for a sailing departing by 12/31/22*
100% refund

Regardless of the option you select, your taxes, fees and port expenses, Carnival Vacation Protection, pre-paid gratuities, pre-purchased Carnival shore excursions, beverage and Wi-Fi packages, and Fun Shop purchases will be automatically refunded to the original form of payment.

If you purchased your own flights for getting to your cruise, we encourage you to contact your airline or travel agent about your options as the airlines are being flexible with change fees.

These policies are subject to the cruise line's terms and conditions, they are ever-changing and restrictions may apply. Please contact your Vacation Specialist for complete details.


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Celebrity Cruises

Cruise with Confidence

Given ongoing global public health circumstances, Celebrity Cruises. has decided to extend the suspension of most sailings through September 30, 2020. We are working with our guests and travel partners to address this disruption to their vacations and are genuinely sorry for their inconvenience. All guests sailing on or before September 30, 2020 may now choose to cancel their reservation up to 48 hours prior to departure. Should a guest wish to cancel after their final payment deadline, a 100% Future Cruise Credit (FCC) will be administered. Guests can apply these credits to any future cruise of their choice departing on or before December 31, 2021. Due to port closures and in order to comply with these closures Celebrity Cruises must cancel all Alaska and Canada/New England 2020 cruises during this time frame.

For impacted sailings, compensation of 125% Future Cruise Credit (FCC) will be processed automatically. Future Cruise Credit is good through December 31st, 2021. If you prefer to forfeit the higher value of the 125% Future Cruise Credit for all of the guests in your reservation and instead accept a 100% refund, you may contact us anytime up until the expiration date of your FCC.

If you are not yet in receipt of your Future Cruise Credit, Celebrity Cruises® is extending options through May 31st, 2020 for all guests intending to rebook using their Future Cruise Credit. This extension allows you to await the delivery of your FCC to apply to the booking and then only pay any potential remaining balance at that time.

If you pre-booked any shore excursions, beverage, internet, specialty dining or other onboard packages, through Celebrity Cruises, you will have the option of receiving 125% Onboard Credit (OBC) to be used on your next sailing, or you may choose a 100% refund.

July 22, 2020 Update: All new and existing bookings made before September 30th, 2020 qualify for Cruise with Confidence, which offers:

  • LIFT & SHIFT option is for those wishing to move their cruise vacation to next year, while protecting the original cruise fare and promotion. Select next year's sailing on the same itinerary type, sailing length, stateroom category, and within the same 4-week window of the original cruise date and your clients are all set.
  • GREATER FLEXIBILITY for guests, they can cancel or change their cruise up to 48 hours prior to sailing. Refunds will be issued as a 100% FCC; bookings must be paid in full.
  • OUR BEST PRICE GUARANTEE allows guests to change their price and/or their chosen promotion up to 48 hours prior to cruise. Refunds issued as an OBC inside final payment.

These policies are subject to the cruise line's terms and conditions, they are ever-changing and restrictions may apply. Please contact your Vacation Specialist for complete details.


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Crystal Cruises

Ocean, Yacht and Expedition Cruises

Regrettably, Crystal has extended its suspension of cruises until the end of December due to the ongoing uncertain travel environment. In the meantime, we are proactively planning for the day we can sail again.


River Cruises

Like all travel enthusiasts, we are eagerly anticipating the day we can return to sailing the world again and welcome our guests back aboard. Unfortunately, the pandemic caused by Covid-19, coupled with differing restrictions regarding entry into the European Union (EU), continues to impact when and where this can happen. Given the continued uncertainty surrounding this global health crisis, it is with regret that we have had to cancel all River voyages aboard Crystal Bach, Crystal Debussy, Crystal Mahler and Crystal Ravel through the remainder of 2020.

We sincerely apologize for this disruption to our guests' travels and invite them to consider rescheduling their cruise with the two options shared here representing added value, choice and flexibility:

  • 2020 to 2021 River Rollover
    Move their current 2020 reservation, including all payments made, to an equivalent sailing during the same time period in 2021, with price protection on the cruise fare and port charges – representing a significant value for them.

    OR
  • Reservation Transfer
    If a guest chooses not to rollover their cruise to a 2021 river sailing, they may transfer their reservation to any Crystal experience (Ocean, River, Yacht or Expedition) embarking through December 31, 2023 at prevailing rates. All monies paid will be transferred to the new reservation.

If any guests do not elect an option by August 14, 2020, we will automatically issue a Future Credit, equal to 100% of the cruise fare paid, valid on any Crystal experience (Ocean, River, Yacht or Expedition) embarking through December 31, 2023 – along with a refund of port charges, taxes and fees paid, and any air and hotel packages booked through Crystal.

RIVER ROLLOVER: An equivalent sailing is defined as a 2021 voyage on the same river, of the same duration, in the same room category and as listed on our equivalent sailing list. This offer is valid through August 14, 2020.

FUTURE CRUISE CREDIT is issued as a Future Cruise Payment (FCP) representing the cruise fare paid and may be applied to multiple future bookings and may be used towards deposit requirement on their new booking. Future Credits are redeemable through December 31, 2023. Once Credits are issued, they are not eligible for a refund.

These policies are subject to the cruise line's terms and conditions, they are ever-changing and restrictions may apply. Please contact your Vacation Specialist for complete details.


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Cunard Line

Everyone here at Cunard is aware of the need to support the further containment of COVID-19 globally. This of course includes protecting the health and safety of our guests and crew. In light of the recent government announcements it is clear that the original date of April 11 to resume sailings, is not feasible. Following the latest global guidelines surrounding Covid-19, Cunard is extending its operational pause up to (and including) November 1, 2020 for voyages on board Queen Mary 2 and Queen Victoria, and November 23, 2020 for Queen Elizabeth. As we work through the evolving guidelines and restrictions in ports of call around the world, future itineraries may be subject to change and we are looking at how we phase our ships back into service.

As we work through the evolving guidelines and restrictions in ports of call around the world, future itineraries may be subject to change and we are looking at how we phase our ships back into service.

  • Future Cruise credit
    All guests with a voyage booked up to and including May 15, 2020 will automatically receive 125% of the incurred cancelation fee as a Future Cruise Credit (FCC). The FCC can be redeemed against any new booking, on any voyage sailing before the end of March 2022, and will be fully commissionable. All we ask is that your client makes the booking by the end of December 2021. Those guests who would prefer a 100% cash refund should fill out the online form, a link to which has been e-mailed directly to your client (where we hold a valid e-mail address). The form is easy to complete and means your clients should not need to call our customer service center. These guests have until November 30, 2020 to request a refund. Due to the extraordinary circumstances associated with COVID-19 and the associated impact to our customer service team and wider business, refunds may take up to 60 days to be processed.
  • Pre-Voyages Purchases
    We will issue Onboard Credit (to be used the next time your client takes a voyage with us) to the value of 110% for any purchases your client has made through My Cunard.

    Those guests who would prefer a 100% cash refund should fill out a form which can be found on our website. Again, due to the extraordinary circumstances associated with COVID-19 and the associated impact to our customer service team and wider business, refunds may take up to 60 days to be processed.

We have been sailing for 180 years, and when the time is right to welcome our guests back on board, we look forward to many more. In the meantime, please take the very best of care and stay safe and well. Please contact your vacation specialist directly with any questions you may have.

These policies are subject to the cruise line's terms and conditions, they are ever-changing and restrictions may apply. Please contact your Vacation Specialist for complete details.


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Disney Cruise Line

In alignment with the announcement from Cruise Lines International Association regarding the voluntary extension of suspended passenger operations from U.S. ports, Disney Cruise Line is cancelling all sailings through September 30, 2020 and Disney Magic sailings through October 2, 2020.

If you cancelled a reservation between January 30 and March 31, 2020 for a Disney Cruise Line sailing that was scheduled to depart between April 13 and April 28, 2020, you will automatically be refunded any cancellation fees they may have been charged. This refund will be processed back to the original form of payment, but may be delayed due to the high volume.

In light of this cancellation, Disney Cruise Line is offering clients with cruises already booked during this timeframe the choice of a 125% future cruise credit to be used for a future sailing that departs by March 31, 2022, or a full refund. The credit will be automatically applied to their account at the start of business on Tuesday, March 31, 2020. You may place a reservation on hold by applying it as a payment option when booking a new reservation online. Please contact your Vacation Specialist for more information.

The Canadian government has announced that it will not allow any ship with more than 500 passengers to dock in any Canadian port until November 1, 2020, at the earliest. Disney Wonder is scheduled to embark and/or debark in Vancouver and Disney Cruise Line has not been able to secure an alternate homeport, it is necessary to cancel this sailing.

In light of this cancellation, Disney Cruise Line is offering the choice of a 125% future cruise credit to be used for a future sailing that departs by March 31, 2022, or a full refund. The credit has been automatically added to your Disney account.

Sailings on Disney Wonder will be cancelled April 29-September 14th.

Clients who were originally booked on a departure through July 28, 2020, and who moved or cancelled their sail date due to concerns about COVID-19 or Clients who modified their reservation and were on a Disney Magic sailing between July 3-26. Will be offered a future cruise credit* equal to 25% of their original voyage fare to use toward the reservation they modified. Once a modified reservation is paid in full, any remaining future cruise credit will be applied to their shipboard account as a non-refundable onboard credit.

For Clients who cancelled a reservation and were on a Disney Wonder sailing between July 1-28, a Disney Dream/Disney Fantasy sailing between June 19-28, or a Disney Magic sailing between July 3-26. Disney Cruise Line is automatically refunding any cancellation fees your Clients may have been charged. This refund will be processed back to the original form of payment, but may be delayed due to the high volume.

Please contact your Vacation Specialist with any questions pertaining to these cancellations.

*The future cruise credit is equal to 125% of the original voyage fare and is only valid for sailings that depart by March 31, 2022. The future cruise credit is applied per person and is non-transferable, non-refundable and has no cash value. Standard prevailing rates apply and guests are responsible for any balance due after the future cruise credit has been applied. If your clients end up not being able to use the future cruise credit, they will be eligible for a refund up to the amount they paid in full. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a 125% future cruise credit are not eligible for an additional future cruise credit.

These policies are subject to the cruise line's terms and conditions, they are ever-changing and restrictions may apply. Please contact your Vacation Specialist for complete details.


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Holland America Line

Due to continued global public health circumstances, Holland America Line has made the difficult decision to extend the suspension of global operations of its fleet, impacting sailings scheduled to depart through June 30, 2020. The impact of this decision will be far-reaching. For any clients who have a booking and expected to sail with us before June 30, 2020, we apologize and sincerely share in their disappointment. This includes Alaska, Canada/New England and Europe cruises in 2020. In Alaska, Holland America Line is also cancelling all Alaska sailings for summer 2020 on Maasdam, Noordam, Oosterdam, Volendam and Westerdam. In addition, all Land+Sea Journeys are cancelled. A Land+Sea Journey combines a Holland America Line Alaska cruise with an overland tour to Denali and the Yukon. The McKinley Chalet Resort, McKinley Explorer rail cars and tour motorcoaches will not operate this summer. In addition, Amsterdam will not operate the 79-day Grand Africa voyage that would have departed on October 3. Sailings departings from Vancouver, Canada in 2020, and select Hawaii itineraries for early 2021 have been canceled at this time.

  • Option #1: We would love to welcome you on board a future Holland America Line cruise. As an incentive to plan another voyage, you can choose to defer a refund and instead receive a future cruise credit for 125% of the base cruise fare paid plus an onboard credit of US$250 per person, which can be applied toward any future cruise(s) through December 31, 2021. Non-cruise fare purchases from Holland America Line will be refunded to the method of payment used for the original purchase. The terms and conditions of the Future Cruise Credit appear below.
  • Option #2: If you do not wish to receive the 125% future cruise credit plus US$250 onboard credit per person, a 100% refund of all monies paid will be reimbursed to the original form of payment. This includes Holland America Line's FlightEase air, Cancellation Protection Plan, Holland America Line pre- or post-cruise hotel packages or transfers, prepaid shore excursions and amenities purchased through Holland America Line, and taxes, fees, and port expenses.

If you do not respond by June 1st, you will be deemed to have elected a 125% future cruise credit plus US$250 per person onboard credit as outlined in Option #1 above. Please note, the future cruise credit may be cancelled at any time and the value, less the 25% bonus amount and US$250 per person onboard credit, will be refunded.

As a thank you to currently booked guests who join us for their cruise as planned, up to and including departures through May 31, 2020, we will provide an Onboard Credit of US$200 per stateroom/US$100 per person for voyages longer than 7 days and US$100 per stateroom/US$50 per person for voyages less than 6 days. This credit will be automatically applied to each eligible booking so you do not need to take any action.

For New Bookings: Holland America Line has announced a new "Book with Confidence" program for 2020 cruises. On bookings made from March 1 through August 31, 2020, on sailings departing April 1 to October 15, 2020, you may cancel for any reason (up to 30 days before departure; additional restrictions apply) and receive a Future Cruise Credit in the amount of their full deposit and cancellation fees. In addition, this offer is combinable with all of our promotions, including the "Pack These Values" promotion, giving you even more reasons to book your next cruise vacation today.

These policies are subject to the cruise line's terms and conditions, they are ever-changing and restrictions may apply. Please contact your Vacation Specialist for complete details.


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MSC Cruises

Cruise with Confidence

In the Mediterranean, we've extended the halt of operations of our ships from August 1 through to and including August 15. A 125% Future Cruise Credit of the original cruise fare paid will be sent to the email we have on file by Friday, August 7, for the impacted sailings. FCC must be used on a sailing on or before December 31, 2021.

In the Caribbean, we've extended the temporary halt of our operations from September 16 through to and including September 30. A 125% Future Cruise Credit of the original cruise fare paid will be sent to the email we have on file by Monday, August 31, for the impacted sailings. FCC must be used on a sailing on or before December 31, 2021.

Other impacted sailings:

  • MSC Meraviglia sailings departing from Kiel August 1 to August 29 have been canceled
  • MSC Meraviglia cruises to/from New York from Sept. 5 - Oct. 22 have been canceled
  • Winter 2020-2021 Caribbean cruises (MSC Meraviglia, MSC Armonia, MSC Divina, MSC Seaside) from Oct. 31, 2020 - April 27, 2021 have been impacted due to new cruise itineraries
  • Spring/Summer/Fall 2021 Caribbean cruises (MSC Divina & MSC Armonia) from March - Oct. 2021 have been impacted due to new cruise itineraries
  • MSC Poesia sailings departing from Copenhagen and Warnemunde August 1 to September 13 have been canceled
  • MSC Preziosa sailings departing from Hamburg August 4 to October 18 have been canceled
  • MSC Splendida sailings departing from Kiel August 2 to September 17 and Copenhagen September 18 have been canceled

On Friday, May 29, the Government of Canada announced that due to the COVID-19 pandemic they will be prohibiting cruise ships carrying more than 100 persons from operating in Canadian waters until October 31, 2020. As MSC Cruises continues following the guidance of governments and health authorities across the world always prioritizing the health and safety of their guests and crew they've made the difficult decision to cancel their three 10-night sailings on MSC Meraviglia from New York to Canada & New England as well as the two repositioning cruises from Northern Europe to New York and from New York to Miami this fall.

Cruise Assurance program - temporary guest cancellation policy*:

  • Guests sailing on or before September 30, 2020 have the option to cancel their reservation up to 48 hours prior to departure and receive a Future Cruise Credit for 100% of the original cruise fare paid and reschedule for a future date. Any applicable prepaid items will be refunded to the original form of payment. This includes bookings within final payment and paid in full. If you choose to cancel your current cruise, you will receive a Future Cruise Credit (excl. government taxes, fees & prepaid items) to reschedule for a future cruise. You must fill out this form.
  • Guests can apply their Future Cruise Credit to any future cruise of their choice departing on or before December 31, 2021.

*Should you wish not to participate in the Cruise Assurance program, normal payment and cancellation policies apply.

MSC Cruises has cancelled all Caribbean cruises from Miami from March 14 - May 29. Guests affected by these sailings are being offered the following options:

  • 125% Future Cruise Credit - BEST CHOICE

    Receive a Future Cruise Credit for 125% of the original cruise fare paid (excl. Government taxes & fees and prepaid items, which will be refunded to the original form of payment). The future cruise credit can be used on any sailing departing on or before December 31, 2021.

OR

  • Request of Refund

    We hope you choose to reschedule your cruise for a future date. However, we understand this may not be the ideal option for you. If you choose not to take the future cruise credit, MSC will provide a refund equal to the original amount paid.

These policies are subject to the cruise line's terms and conditions, they are ever-changing and restrictions may apply. Please contact your Vacation Specialist for complete details.


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Norwegian Cruise Line

Cruise with Confidence

Due to the voluntary suspension of cruise operations, guests who are currently booked on cruises with embarkation dates from March 13 through October 31, 2020 will receive a full refund of their cruise fare in the form of a future cruise credit (FCC) which can be applied towards any Norwegian Cruise Line voyage through December 31, 2022. Norwegian plans to relaunch cruise operations with embarkations beginning November 1, 2020. Norwegian Sun sailings from May 21, 2020 through October 18, 2020 have also been canceled. Due to a delay in construction at the terminal building at the port in Panama Norwegian Sun sailings from January 3, 2021 through and including January 31, 2021, and February 15, 2021 through March 17, 2021. The Sun sailing on February 12, 2021 is not being impacted. As a result of changes to the redeployment of Norwegian's fleet, all Norwegian Jewel sailings from September 25, 2020 through February 27, 2021 have been canceled. All voyages in October 2020 to Canada/New England and Pacific Coastal cruises embarking in Vancouver have also been canceled (Norwegian Bliss – October 12, 2020, Norwegian Joy – October 4, 2020, Norwegian Breakaway – October 4, 2020 and October 11, 2020, Norwegian Gem – October 2, 2020 and October 9, 2020). Seattle-based Norwegian Bliss and Norwegian Joy Alaska sailings have been furthered delayed. Norwegian Joy cancelled sailings include: September 5, 2020, September 12, 2020, September 19, 2020, and September 26, 2020. Norwegian Bliss cancelled sailings include: September 6, 2020, September 13, 2020, September 20, 2020, September 27, 2020, and October 4, 2020.

In addition and as a result of fleet re-deployment, all Norwegian Epic sailings from October 31, 2021 through and including November 10, 2021 have been canceled. These include:
• October 31, 2021 from Barcelona, Spain
• November 3, 2021 from Civitavecchia (Rome), Italy
• November 7, 2021 from Barcelona, Spain
• November 10, 2021 from Civitavecchia (Rome), Italy

All guests with current and active bookings from March 18 through July 31, 2020 will automatically receive their refund in the form of a future cruise credit valued at 125% of the fare paid. These future cruise credits can be applied anytime within one year of issue date and toward any Norwegian Cruise Line voyage through December 31, 2022.

A lesser value refund is also available for guests who elect not to retain the bonus future cruise credits provided. These guests can elect to receive a 100% refund of the fare paid to be reimbursed to the original form of payment ninety days after the request for a refund has been submitted. All refund requests must be received via the web form.

Below represents a re-cap of options for all affected guests of suspended voyages:

Your Departure Date In 2020 Option 1: Enhanced Value Future Cruise Credit (FCC) Option 2: Refund of Amount Paid Refund Request Due Date:
March 13th

March 17th
150% Refund as an FCC 100% Refund April 27, 2020
March 18th

May 14th
125% Refund as an FCC 100% Refund April 27, 2020
May 15th

June 30th
125% Refund as an FCC 100% Refund May 13, 2020
July 1st

July 31st
125% Refund as an FCC 100% Refund June 19, 2020

For all new and existing individual and group bookings (booked by July 31, 2020) that embark from March 10, 2020 through and including November 30, 2020:

  • Guests can cancel up until 48 hours prior to vacation start date. Cancelled reservations that occur prior to 48 hours to vacation date will receive a 100% future cruise credit (FCC) to be used for ANY Norwegian sailing embarking on or before December 31, 2022.
    • Vacation start date includes any pre-hotel or Cruisetour packages
    • FCC will include all components of the reservation that have been paid, including but not limited to: shore excursions, beverage and dining packages (including associated gratuities), service charges and air or transfers pre purchased through Norwegian.

Peace of Mind Policy: Now extended through October 31, 2021, our Peace of Mind policy is for any existing or new reservations made and deposited by August 31, 2020 and allows guests the ability to cancel in advance of embarkation, for a full refund in the form of a future cruise credit.

  • November and December 2020 Voyages: Guests are free to cancel anytime up to 48 hours in advance of embarkation
  • January 1, 2021 through and including October 31, 2021 Voyages: Guests are free to cancel anytime up to 15 days in advance of embarkation

Final Payment Policy: Our new final payment policy for all 2020 voyages now postpones final payment until 60 days prior to embarkation.

These policies are subject to the cruise line's terms and conditions, they are ever-changing and restrictions may apply. Please contact your Vacation Specialist for complete details.


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Oceania Cruises

The safety, security and well-being of our guests, crew and communities we visit is our number one priority.

We continue to closely monitor the COVID-19 coronavirus situation and the global health environment. With COVID-19 continuing to impact communities and ports around the globe, we have extended our voluntary temporary suspension of voyages. Oceania is extending their suspension of all voyages through October 31, 2020.

COVID-19 TRAVEL AND HEALTH PROTOCOLS FOR VOYAGES EMBARKING MAY 15, 2020 ONWARD
We have proactively implemented a comprehensive set of preventative measures outlined below to address concerns regarding COVID-19. We will continue to consult with The World Health Organization (WHO), the U.S. Centers for Disease Control and Prevention (CDC) and other global public health and industry associations and will take additional preventative actions as deemed necessary. Please contact your Vacation Specialist for more information.

These policies are subject to the cruise line's terms and conditions, they are ever-changing and restrictions may apply. Please contact your Vacation Specialist for complete details.


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Princess Cruises

Princess Cruise Lines has extended its suspension for the majority of its fleet through December 15, 2020. Due to the continued progression of COVID-19 and related decisions of various government, health authorities, and airlines regarding travel restrictions, Princess Cruises is extending its pause in cruise operations impacting the following voyages:

  • All cruises sailing in and out of Australia on Majestic Princess, Regal Princess, Sapphire Princess, Sea Princess, and Sun Princess through October 31, 2020
  • All sailings in Asia, Caribbean, California Coast, Hawaii, Mexico, Panama Canal, South America & Antarctica, Japan, and Tahiti/South Pacific through December 15, 2020

These policies are subject to the cruise line's terms and conditions, they are ever-changing and restrictions may apply. Please contact your Vacation Specialist for complete details.


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Regent Seven Seas Cruises

Regent Seven Seas Cruises continues to closely monitor the COVID-19 coronavirus situation and the global health environment. With COVID-19 continuing to impact communities and ports around the globe, we have extended our voluntary temporary suspension of voyages embarking through October 31, 2020, as well as all 2020 Canada & New England.


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Royal Caribbean International

Cruise with Confidence

At Royal Caribbean International, our guests and crew's safety and well-being are always our top priorities. After further consulting with our partners at Cruise Lines International Association and in conjunction with the CDC, we have decided to extend the suspension of sailings for our global fleet for all sailings through September 30th, 2020. Our goal is to resume operations on October 1st, 2020. However, the following circumstances have extended the suspension for the following ships and sailings:

  • Canada sailings will be suspended through October 31, 2020, due to the Canadian government's extended travel ban on cruise ship travel.
  • Bermuda sailings will be suspended through October 31, 2020.
  • Odyssey of the Seas sailings from November 5th, 2020 through April 17th, 2021 will be cancelled. Given the closure of shipyards along with the disruption to the supply chain caused by this pandemic, we'll need additional time to complete the Odyssey of the Seas' scheduled construction.
  • Liberty of the Seas' amplification has been postponed to a later date, and the ship will now sail to Galveston earlier than planned. Regrettably, only one ship can dock at the Galveston pier at a time, so we have to cancel our February 14, 2021 Jewel of the Seas cruise.
  • After consulting with our partners at Cruise Lines International Association, and in conjunction with the CDC, we've decided to cancel some additional sailings departing from China. The following Spectrum of the Seas, Quantum of the Seas, and Voyager of the Seas sailings have now been cancelled:
    • Spectrum of the Seas sailings through August 14th, 2020
    • Quantum of the Seas sailings through August 14th, 2020
    • Voyager of the Seas sailings through September 30th, 2020

You'll be provided with a 125% Future Cruise Credit to enjoy a cruise by December 31, 2021

  • This amount will be based on your total cruise fare paid. And, we're giving you a little extra, knowing that this is such a unique circumstance.
  • We will automatically issue you your Future Cruise Credit by Monday, April 13th, 2020 via email. So, there's nothing for you to do!

Or, if you prefer the lower value in a full refund, we're happy to process this for you. Given how fluid this situation is, and the opportunity to use the extra credit being offered, you have plenty of time to make up your mind. You have until December 31, 2021 to request a refund.

  • Please contact us to start the refund process, if you're willing to give up the higher value of your 125% Future Cruise Credit, we'll refund your original form(s) of payment, which will include any non-refundable deposits.

All guests sailing on or before July 31, 2020 may now choose to cancel their reservation up to 48 hours prior to departure. Should a guest wish to cancel after their final payment deadline, a 100% Future Cruise Credit (FCC) will be administered. Guests can apply these credits to any future cruise of their choice departing on or before December 31, 2021.

July 22, 2020 Update: We're extending our Cruise with Confidence policy to allow cancellations up to 48-hours prior to sailing, in exchange for a 100% Future Cruise Credit (FCC) on sailings through April 2022 for bookings made on or before September 30, 2020. That's an additional two months of flexibility and security.

These policies are subject to the cruise line's terms and conditions, they are ever-changing and restrictions may apply. Please contact your Vacation Specialist for complete details.


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Seabourn

Cruise with Confidence

Seabourn announced that it will extend the voluntary pause of global operations for its five cruise ships. The pause will apply to each of Seabourn's five ships differently with each having a different “effective through” date in either October or November.

  • Seabourn Odyssey: paused through the Europe season, with its operations pause effective through November 20.
  • Seabourn Sojourn: paused through Alaska/British Columbia season, with its operations pause effective through October 13.
  • Seabourn Quest: paused through the Canada/New England season, with its operations pause effective through November 6.
  • Seabourn Encore: paused through the Europe season, with its operations pause effective through October 19.
  • Seabourn Ovation: paused through Europe season, with its operations pause effective through November 6.

Now, you can book your cruise with confidence: cancel for any reason and receive a 100% Future Cruise Credit (FCC) in the amount of your cancellation fees. Some restrictions apply.

Existing and new bookings with cruise sailing prior to July 31st, 2020.

  • Booking is cancelled no less than 48 hours prior to sailing.
  • If your booking meets the eligibility criteria, your cancellation will be processed automatically and you will receive a confirmation with your Future Cruise Credit details in approximately two weeks.
  • The Future Cruise Credit can be redeemed by making a booking by December 30, 2020 for any published voyage(s) departing prior to December 31, 2021.

These policies are subject to the cruise line's terms and conditions, they are ever-changing and restrictions may apply. Please contact your Vacation Specialist for complete details.


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Viking Cruises

As of March 11, 2020, Viking is temporarily suspending operations of their river and ocean cruises. Viking believes they will be in a better place to provide the experiences their guests expect and deserve and plan to resume operations on September 30, 2020.

The affected voyages are as follows:

  • All ocean and river sailings embarking September 1 - 30, 2020
  • All river cruisetours in Vietnam and Egypt through December 31, 2020
  • Due to travel restrictions imposed by the Government of Canada, the October 2020 sailing of Eastern Seaboard Discoveries on Viking Star
  • Two additional ocean sailings in Asia for Viking Orion – the October 14, 2020 departure of Bangkok, Bali & Beyond and the October 26, 2020 departure of Komodo & the Australian Coast

When itinerary changes are required, Viking will communicate via Viking's Customer Relations team. Please contact your Vacation Specialist for details regarding your specific voyage.

These policies are subject to the cruise line's terms and conditions, they are ever-changing and restrictions may apply. Please contact your Vacation Specialist for complete details.


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Looking for a cruise line, resort or tour company that's not listed?

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Please reach out to your vacation specialist for more information.

CDC Warning - Level 3: Avoid Non-essential Travel. For more info please visit the CDC website.

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